Once again, not ideal when trying to provide remote support and the other person is not technically savvy and you can’t even see what they are being prompted to answer, making it very difficult to guide them through the process!
Probably caused by the same limitation as stated in the previous point, there is no ability to even perform a simple textual Copy/Paste in either direction!.Unlike most remote support software, Quick Assist does not allow transferring files!.Most of the time it is more than sufficient, but I have had cases where it took longer and then the password changes and you have to start over with the other party… You have a time limit to establish an initial connection with the other party.Requires a Microsoft account that you log into to be able to provide support.This causes delays, and frustrations for non tech savvy users Every time I’ve tried to use it, the person at the other end has needed to update the app.
Only available on Windows 10 & 11 (so you can’t support any earlier versions).It has been very reliable in my experience.Integrated in Windows, so it is there ready to go (see CONs).We can’t get a better the price! Free is always a good thing in my books.Below are some of my experiences and observations. So in recent months, I have been trying to look at alternatives and have used Quick Assist now on multiple occasions with multiple clients/family and friends. That said, I was turned off by their ‘recent’ change over to subscription based updates and disabling of older versions forcing people to update. Did you know that recent versions of Windows come with a baked-in remote access/support App called Quick Assist?įor years now, I’ve used TeamViewer and it work flawlessly.
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